Frequently Asked Questions (FAQ)
Preguntas Frecuentes ( FAQ ) Última actualización : 4 de mayo de 2025Welcome to the Questions section HELLO FAQs PERU WITH FLAVOR AND LOVE . Here you will find answers to the most common questions about our products , orders , shipping and more . 🛒 ABOUT OUR PRODUCTS What kind of Peruvian products do you offer ? We offer a wide range of authentic Peruvian products , including essential ingredients for Peruvian cuisine . ( such as yellow chili , panca chili , rocoto ) , Andean grains ( quinoa , kiwicha , maca ) , and packaged products ( cookies , snacks , sauces and typical drinks ) . Are the products imported directly from Peru ? Yes , all our products are imported directly from Peru , guaranteeing their authenticity and quality . Do you have information on allergens ? Yes , in the description of each product you will find detailed information about possible allergens . If you need additional information , do not hesitate to contact us . What is the expiration date of the products ? All our products have an expiration date clearly indicated on the packaging . We ensure that all products have a minimum of 3 months shelf life at the time of sale . 📦 ORDERS AND SHIPMENTS How long does it take for my order to arrive ? The estimated delivery time is 2 - 4 business days from payment confirmation for shipments within Austria . What is the shipping cost ? We apply a flat rate of € 6.95 per order for shipping throughout Austria , regardless of the size or weight of the package . Can I pick up my order in store ? Yes , we offer free pickup at our physical location on Riesstraße . 206 , 8047 Graz . Do you ship internationally ? We currently only ship within Austria . We are working to expand our services to other EU countries in the future . How can I track my order ? Once your order is shipped , you will receive an email with a tracking number that will allow you to track your package . 💰 PAYMENTS What payment methods do you accept ? We accept credit / debit card payments ( Visa , Mastercard , American Express ) , PayPal and bank transfer . Is it safe to buy from your online store ? Yes , our store uses SSL to encrypt all data, and we comply with PCI DSS security standards . We also work with secure and reliable payment gateways . When is my card charged ? The charge to your card is made at the time of confirming your order . If I pay by bank transfer , when will my order be processed ? Your order will be processed once we receive payment confirmation . This method may delay shipping your order by 1-3 business days . It 's important that you include your order number in the transfer information . Do you issue invoices for purchases ? Yes , we issue electronic invoices for all purchases . The invoice will be automatically sent to your email once the order and payment have been confirmed .
