Frequently Asked Questions (FAQ)
Preguntas Frecuentes ( FAQ ) Última actualización : 4 de mayo de 2025Welcome to the Questions section HELLO FAQs PERU WITH FLAVOR AND LOVE .
Here you will find answers to the most common questions about our products ,
orders , shipping and more . 🛒 ABOUT OUR PRODUCTS What kind of Peruvian products do you offer ? We offer a wide range of authentic Peruvian products , including ingredients
essentials for Peruvian cuisine ( such as yellow chili , panca chili , rocoto ) , grains
Andeans ( quinoa , kiwicha , maca ) , and packaged products ( cookies , snacks , sauces
and typical drinks ) . Are the products imported directly from Peru ? Yes , all our products are imported directly from Peru , guaranteeing
its authenticity and quality . Do you have information on allergens ? Yes , in the description of each product you will find detailed information about
possible allergens . If you need additional information , please do not hesitate to contact us . What is the expiration date of the products ? All our products have an expiration date clearly indicated on
the packaging . We ensure that all products have a minimum of 3 months
of useful life at the time of sale . 📦 ORDERS AND SHIPMENTS How long does it take for my order to arrive ? The estimated delivery time is 2 - 4 business days from confirmation of the order.
payment for shipments within Austria . What is the shipping cost ? We apply a flat rate of € 6,95 per order for shipping throughout Austria ,
regardless of the size or weight of the package . Can I pick up my order in store ? Yes , we offer free pickup option at our physical location in
Riesstraße 206 , 8047 Graz . Do you ship internationally ? We currently only ship within Austria . We are working to
expand our services to other EU countries in the future . How can I track my order ? Once your order is dispatched , you will receive an email with a
tracking number that will allow you to track your package . 💰 PAYMENTS What payment methods do you accept ? We accept credit / debit card payments ( Visa , Mastercard , American Express )
and bank transfer . Is it safe to buy from your online store ? Yes , our store uses SSL connection to encrypt all data and we comply
with PCI DSS security standards . In addition , we work with gateways
safe and reliable payments . When is my card charged ? The charge to your card is made at the time of confirming your order . If I pay by bank transfer , when will my order be processed ? Your order will be processed once we receive payment confirmation .
This method may delay the shipment of your order by 1 - 3 business days .
It is important that you include your order number in the transfer concept . Do you issue invoices for purchases ? Yes , we issue electronic invoices for all purchases . The invoice will be sent
automatically to your email once the order and payment have been confirmed .
